Customer Service is extremely important to us and we have made it our #1 priority over the years. We are always looking to improve, but I feel we have done a great job. Here are comments and thoughts from our customers.
Service has done a great job over the years.
JS from Michigan
It was quick and easy to order from this merchant.
CHD from Delaware
The entire process from ordering to delivery was easy and the items were delivered in a timely manner. Thank you for your service.
JG from California
PriorService.com has many different products and they are all great. They look exactly like the pictures and are brand new. Customer service is very professional and helpful. I will recommend this business to all my retired friends.
MF from Georgia
Easy to order, fast shipment. I have ordered 2 times in the last 10 days! Great... thanks.
IS from Wisconsin
Very good. Received my flags in three days. MADE IN U.S.A.
Will use this site again.
TL from Indiana
Unique products. Excellent price, quality and fast shipping. I'm sure I will buy from Prior Service many more times.
CM from Florida
Excellent retailer. I ordered a cycling jersey for delivery to the UK. PriorService answered my queries very quickly and the item was delivered within a fortnight as promised. Recommended.
EW from the UK
Excellent Customer Service Department response during my purchase. I am pleased with the products received compared to the product descriptions on the website.
GB from Virginia
There was a mistake on my order and they were extremely fast on correcting it. They shipped the correct merchandise and sent a postage paid envelope for me to return the mistake. The service is exceptional and the quality of the merchandise is great! I will definitely order more merchandise from them.
CM from Oklahoma
Good service, and found my old unit patches!!!
LA from Ohio
a great company to order from. I was very happy with my merchandise and will order from them again.
DP from Wisconsin
"Prior Service" is thee type of seller that brings honesty and integrity in sales via eBay. His prices are at the low end for the quality of his merchandise. You can depend on his speedy delivery. And packing of his various items insures your merchandise is in excellent condition when you receive it. Like most eBay sellers You pay for your purchase/s and "Prior Service" sends them out. Easy done. As I haven't found a need to use his customer service (as he does everything very well) I would suggest that he pre-empts the question.
JD from Ohio
Since my first contact with this company online the buying experience has consistently been exceptional in all respects. The choice and price point of their merchandise is highly competitive, more times than not exceeding those of their competition. I have yet to experience any difficulty with this company in any regard, from the initial purchase through to delivery.
The only thing I miss with this company is the lack of establishing a formal buying account and the use of tracking numbers for items ordered. Half the fun of buying online is watching the progress of one's purchase from the seller to my front door. In reality, these two items would be nice but are far from necessary and do not prevent me from doing business with this company. The security and comfort of knowing I can contact them through their toll free telephone number or email and receiving nothing less than exceptional customer service.
I highly recommend PriorService.com for one's military product needs and gifts for others.
CM from Virginia
They have what they show in stock, unlike many other vendors. Quality of products is ok for the price.
ED from New York
I just received my order today, Wednesday, June 20 and I must say that the products exceed my expectations and they are very well made and have a professional appearance. Will be proud to include them in my collection display and would be glad to do business with you again.
IR from Canada
Good Job. The service rep I talked with was friendly and helpful. Merchandise arrived in a timely manner. Thank You!
AR from Florida
Site was awesome and my fiancÚ, who is an Operation Iraqi Freedom Veteran loved the merchandise. Took 3 days total to get the merchandise. Lots of choices too!
DV from Pennsylvania
I bought 2 hats for Father's Day, a Coast Guard Korean War Veteran hat, and a Navy Veteran hat. I purchased them way too early because sometimes when you shop online it takes forever to get your order. I got these hats in under a week. I was shocked. They look just like the pictures, the price was inexpensive, I had no problems whatsoever with this shopping experience.
I gave my Dad the Coast Guard one for an early Father's Day gift last weekend, and he LOVES it. He had tears, he had stories, he pointed out what all the colors on the hat mean, he can't wait to wear it around his new retirement community and have conversations with people about his hat.
Thank you for the good service!
TT from Florida
As is the norm with our government operations, the first class mail took 10 days instead of the 3 to 6 days. As far as the transaction with Prior goes, they did a very good job. They had the merchandise in stock and shipped within 1 work day of my order. All orders I place are for items to be used for funeral layouts of Veterans, and it is good to find a distributor that has stock of these items.
NDP from New Jersey
I find the buying and shopping experience with PriorService.com to be both enjoyable and productive. Their selection is excellent, yet with a price point which many times is much better than the competition, especially if you consider their very fair shipping rates. I have found identical item at PriorService.com sometimes 50% less than other websites. I'm a researcher so I'm always attentive to every element of a sale from price point to shipping costs and methods, prior to making a purchase. PriorService.com had never disappointed me.
My only 'slight' irritation is with the website not set up to create a personal account inclusive of no way to follow up on the shipping status of the purchases. Very minor considering they average approximately five to six days from order to delivery.
I have been very satisfied with all aspects of doing business with PriorService.com and highly recommend them.
CM from Virginia
A great place to shop. Quality products and service.
CB from Washington
Great doing business with Prior Service. great customer service, fast shipping, items were just what I was looking for. Will be a hit at my Army reunion....Thanks Mike!
JB from Texas